Terms of service

1. Agreement

By accessing our website or placing an order with Moss & Petals, you agree to these Terms of Service and any additional policies referenced here, including our Delivery, Refund, and Privacy policies.[web:40][web:44]

2. Orders & substitutions

All orders are subject to availability and acceptance. Because flowers are seasonal, we may need to substitute stems of equal or greater value while keeping the overall look and color palette as close as possible to the chosen design.[web:40][web:53]

Product images on the website are representative examples and may not match every order exactly.[web:35]

3. Pricing & payment

• Prices are listed in U.S. dollars and may change without notice, except for confirmed orders.[web:40]
• Payment is due in full at the time of order for online purchases.[web:44]
• We accept major credit and debit cards via secure payment processors.[web:46]

4. Delivery

Delivery is available within our published service area and windows, as outlined in our Delivery Policy. We are not responsible for delays caused by circumstances beyond our reasonable control, such as severe weather, traffic incidents, or access issues.[web:42][web:30]

Accurate recipient and address information are required; additional fees may apply if re‑delivery is necessary due to incorrect details.[web:48]

5. Cancellations & changes

Requests to cancel or change an order should be submitted as early as possible. We will make reasonable efforts to accommodate changes, but cannot guarantee adjustments once design work has begun, product has been purchased, or an order is out for delivery.[web:42][web:50]

6. Limitation of liability

To the maximum extent permitted by law, Moss & Petals will not be liable for any indirect, incidental, or consequential damages arising from the use of our website or services. Our total liability for any claim related to an order will not exceed the amount paid for that order.[web:44][web:47]

7. Intellectual property

All website content, including text, images, logos, and designs, is owned by Moss & Petals or used with permission and may not be reproduced or used for commercial purposes without prior written consent.[web:47][web:50]

8. Governing law

These Terms are governed by the laws of the State of Washington and applicable U.S. federal law. Any disputes will be handled in the state or federal courts located in King County, Washington.[web:44]

9. Changes to these terms

We may update these Terms of Service from time to time. The “Effective date” at the top of this page indicates when the latest version took effect. Continued use of our website and services after changes are posted constitutes acceptance of the updated terms.[web:43]