Privacy policy

Overview

This policy explains how Moss & Petals collects, uses, and protects personal information when you visit our website, place an order, or contact the studio.[web:43][web:55]

Information we collect

• Contact details such as name, email address, phone number, and delivery address.[web:43]
• Order information including products purchased, occasion details, and delivery date.[web:46]
• Payment details processed securely by our payment providers; we do not store full card numbers.[web:49]
• Technical data such as IP address, browser type, device type, and pages visited, collected via cookies and analytics tools.[web:43][web:57]

How we use information

• To process and deliver orders, confirmations, and service updates.[web:55]
• To respond to inquiries and provide customer support.[web:46]
• To improve our website, product offerings, and overall customer experience.[web:49]
• To send optional marketing emails where you have opted in; you may unsubscribe at any time.[web:43]
• To comply with legal and regulatory obligations.[web:57]

Cookies & analytics

Our website may use cookies and similar technologies to remember your preferences and understand how visitors use the site.[web:49][web:57]

You can adjust your browser settings to refuse cookies or alert you when cookies are being used, although some features may not function correctly.[web:49]

Sharing of information

We may share personal information with trusted third parties who help us operate our business, such as payment processors, delivery partners, and email service providers.[web:46][web:57]

These partners are only permitted to use the information as necessary to provide their services to us and are expected to protect it appropriately.[web:55]

Data security

We use reasonable technical and organizational measures to protect personal information against loss, misuse, unauthorized access, disclosure, alteration, and destruction.[web:46][web:55]

Your choices

• Request access to or correction of your personal information where permitted by law.[web:43]
• Opt out of marketing emails at any time using the unsubscribe link.[web:49]
• Contact us with privacy questions or requests using the details below.[web:55]

Contact

For questions about this policy, please contact:
Moss & Petals · 234 Botanical Avenue, Seattle, WA 98101 · hello@mossandpetals.com